Home Outfitters Return Policy
Merchandise can be returned / exchanged with a receipt up to 90-days if purchased with an Hbc Credit Card or Hbc MasterCard.
Merchandise can be returned / exchanged with a receipt up to 30-days if paid for with any other tender type and the refund amount will be applied back to the original tender. After 30-days, and up to a period of 90-days, the refund will be applied to an Hbc Gift Card.
Merchandise returned with a Gift Enclosure receipt will be refunded to an Hbc Gift Card within 90 days of purchase.
Merchandise returned / exchanged without a receipt
will be applied to an Hbc Gift Card at the lowest sale price. For audit purposes, customers will be asked to provide their name, address and telephone number. Valid photo ID may also be required.
Price adjustments will be made with a receipt, within 14 days of purchase. Adjustments will not be made for coupon offers or on clearance merchandise.
Refunds / exchanges are not permitted after the allowable return period.
See in-store for other exceptions and details.
Home Outfitters Furniture Return Policy
Exchanges are accepted within 60 days of purchase for (Furniture, Mattresses, Appliances and Patio Furniture.) Your original receipt must accompany the returned item(s). The refunded amount will be applied to the original method of payment. Delivery, shipping and installation fees are non-refundable. Returns are subject to a 20% restocking fee. Mattresses are subject to a standard $74.99 delivery fee. The delivery charge is to be applied for mattress comfort and box spring exchanges, (e.g., exchange from regular to low box spring)
Mattresses: May be returned within 14 days of delivery if item is in its original packaging and is deemed by Home Outfitters to be unopened and undamaged.
After a 30 day in-home adjustment period, but prior to 61 days from the delivery of your mattress, we will gladly provide one exchange to correct comfort issues, whether for mattress comfort or box spring height. Please note that delivery charges will apply to your new selection.
Furniture and Appliances: May be returned within 14 days of delivery if item is in its original packaging and is deemed by Home Outfitters to be unopened and undamaged.
Please contact customer service for additional details.
Price adjustments will be made with the original receipt, within 14 days of purchase.